CANCELLATIONS, RETURNS & REFUNDS

Date of Last Revision: 10 July 2022

You are protected every time you order an item on GameRift Store. Return and full refund are covered if your item never ships or does not match the description in the listing.

CANCELLATION

Orders can be cancelled either before the seller accepts the order, or if the seller cannot ship. The amount you have paid will be refunded to you in full.

REFUND

Refunds will be issued to your original payment method. If payment was made by Card/Net Banking/UPI, please allow 3 to 7 business days for the credit to appear in your account, depending on the bank’s processing time.

RETURN

To request a return/refund after the item is shipped, the buyer must raise an issue in the GameRift Store app through Profile > Purchases > Rate within 48 hours of delivery, as determined by the tracking information.

After 48 hours or as soon as you give a positive review, the order is deemed satisfactorily completed - payment will be issued to the seller, and return/refund will no longer be possible.

If the seller is at fault, return shipping will be covered by the seller:

• You must raise an issue by attaching clear photos of the defects that were not disclosed by the seller in the listing.
• We highly recommend that you take an opening video when receiving the parcel to get faster resolution (the opening video should be taken in one go: start before opening the package, with the shipping label visible, and include checking all sides of the package and checking for any defects. Defects should be visible in the video).

If the seller is not at fault and you simply don’t like the item, you may:

• Resell the item to other GameRift Store buyers with a few clicks in the app. When it sells, it’s like you get a full refund.
• Choose the return option by paying the standard shipping fee based on item weight. Once the item is delivered to the seller in the original condition, you will receive a refund of the item’s full value.

What is Covered

1. Buyer changes mind.
2. Seller failed to disclose defects or expiry information in the description or images.
3. Damaged, wrong, or missing item. As this is often due to seller negligence or poor packaging, the seller shall send the correct item or the missing item without delay at their own cost. If the buyer does not wish to wait, a refund of the item’s value can be issued and deducted from the seller. If the seller wants the item back, they will bear the return cost.

What is Not Covered

1. Swaps/Exchanges. Prices are often distorted in such transactions; therefore, they are not allowed.
2. Transactions outside GameRift Store app. When payment for the full value of the items is not processed through the GameRift Store platform, we cannot guarantee the parties involved will abide by our guidelines. The buyer bears all the risks associated with such transactions.
3. Plants, fruits, vegetables, and food. Due to their perishable nature, they are not covered in our return & refund policy. These orders shall be transacted at the buyer’s own risk.
4. Mystery boxes or any posts that do not clearly describe the items contained through text description, images, or videos. Due to the lack of verifiable information, these orders shall be transacted at the buyer’s own risk.

SELLER ÉTIQUETTES

1. Disclose all defects in the item post, whether minor or major, to avoid unnecessary disappointments and maximize the cash amount receivable.
2. Sellers are advised to make packing videos of their orders. In case of order or rating disputes, the packing video will help us arrive at a conclusion quickly.
3. Quote a price that provides good value to your buyers. GameRift Store is a close-knit community - your good deeds will not go unnoticed.
4. Keep in mind that buyers could give negative reviews, resulting in a lower rating, which will affect the visibility of your products and your ability to sell more.

QUESTIONS & FEEDBACK

You can submit an issue ticket from the in-app Support Center > All Topics.

GameRift Store
Contact: support@gameriftstore.com
Address: Bhandarkar Rd, Pune, India, 411004